Terms and Condition

“Website” means www.SimpleTense.com, “Customer,” “You,” “Your” or “Yours” means and refers to You and/or any other person or entity submitting the Order to the Website or otherwise to the Company on Your behalf. “Company,” “We,” “Us,” or “Our,” means and refers to SimpleTense Inc. The website wholly owned and operated by SimpleTense Inc, “Product” or “Order” means any transaction that you make and/or submit through the Website or otherwise with the Company.
Your use of this Website constitutes Your agreement to the terms and conditions set forth herein, and each and all of them (the “Terms and Conditions”). If you do not agree with any of these Terms and Conditions, do not use Our Website or the services provided herein and/or by the Company. In placing an Order with our Website and/or otherwise with the Company, You are acknowledging that You have read and fully understand these Terms and Conditions. By submitting an Order and/or payment, You are agreeing to be legally bound by these Terms and Conditions which form the entire agreement between You and the Company, and by using Our Website or any of Our services, You are warranting to the Company that You are at least eighteen (18) years of age, and are legally capable of entering into a legal contract.
By submitting an Order and/or payment, You are purchasing a limited personal non-transferable license from the Company for a single use of the Product for Your own personal, noncommercial use only, which limited license, and any rights associated therewith are not assignable or otherwise transferable by You. You may not under any circumstances resell or transfer any rights to the Product to any person or entity, and any such sale or transfer is void and of no force or effect, and any attempt to do so will constitute a violation of these Terms and Conditions. All Products and all intellectual property rights inherent therein, derived therefrom and appurtenant thereto are and at all times remain owned by the Company, and to the extent any Products are created by freelance writers, such writers have transferred all ownership, rights, title and interest, if any, regarding the Products to the Company. Payments for all Products are non-refundable and come with no warranties, expressed or implied, except as otherwise set forth below or on the Website.

Canceled orders and Missed Deadlines 订单取消或超出截止时间

If the task is canceled by the client, we refund the payment back to the wallet. If the writer has not started on the task yet, we will offer a full refund. If the writer has already started, we will offer a partial refund, depending on how much work the writer has done. The partial work will be submitted to the client upon request.
若客户取消订单，退款将退还至SimpleTense账户钱包。若写手还未开始处理订单，我们将作全额退款。若写手已开始处理订单，并且完成了部分文章，我们将根据写手完成的草稿长度，作部分退款。若客户需要，我们将提供写手完成的草稿。

If we are not able to do the task, either because we don’t know how to do it, or the due time is too short, the client will be notified as soon as possible, and the payment will be refunded to the client’s original payment. For example, if the client makes the payment with a bank card, we will refund back to the same card.

若订单超出SimpleTense服务范围，我们将在第一时间联系客户，并且取消订单。由SimpleTense提出的取消订单，我们将费用退还至客户的原支付方式。如客户用银行卡支付，我们将退款至该银行卡。

If we miss the deadline, we will re-bill the task based on the new due time and refund the difference in price to the client’s wallet. Meanwhile, we will refund 10% of the new price back to the wallet. If the client agrees to give us an extension or if the reason for the delay is because the client does not provide the required materials, then there will not be a refund.

若订单超出原始截止时间，我们将按照订单最终完成的时间，重新结算费用，并且将差价退还至账户钱包。同时，我们将做10%的退款，退款按照最新价格计算，并退还至账户钱包。以下两种情况，不包含在退款承诺之内：1. 客户同意延长订单截止时间。2. 客户没有及时提供完成订单所需材料，导致订单超出原始截止时间。

Other refunds 100%满意保证，不满意全额退款承诺
How to request a refund:
Please provide 1. Task ID. 2. Grade. 3. Detailed feedback. Email the request to feedback@simpletense.com. The refund request should be submitted within two months of receiving the order. Refunds that are submitted after two months will not be processed.

请提供 1. 订单号 (task ID)，2. 文章得分，3. 文章详细的feedback以及您对文章不满意的地方，并发送至feedback@simpletense.com，我们会有专人负责并在7个工作日内给您回复。退款申请需要在收到文章后2个月之内提交。超出2个月的退款申请将不予受理。

Your satisfaction is most important to us. We will process the refund requests case by case. If it is our fault, we will offer a full refund when you are not satisfied with our service.
你的满意是我们的使命。每一个退款申请，我们都会仔细审核feedback，并且给你一个满意的答复。若因为SimpleTense工作失误，造成您对这个订单不满意，我们将作出全额退款。

All refunds will be credited to the client’s wallet along with a voucher for a 20% discount on the next order.

We will not offer a full refund if any of the conditions is met:
For editing tasks.
Client changes the paper and the paper they submit is different from ours.
Additional reading/materials are needed to complete the tasks but were not provided in advance.
Client provides the outline/sources and the writer follows this outline.
Orders with less than a 12 hour turnaround time.
If the prompt is for a college course, and a high school-level paper is ordered, the writing will be at the high school level and not a college level. This includes the language and the analysis. In this case, the refund guarantee will not apply. The same policy applies if the prompt is for a graduate course, and a college-level paper is ordered.

所有的退款都退还至客户的账户钱包，同时我们将提供下一个订单8折的优惠。请注意：账户余额无法提现。

若出现以下任一情况，将不符合退款条件：
Editing订单
客户在SimpleTense完成的文章上作出修改
客户未提供完成订单所需的材料，包括课堂笔记，阅读材料，textbook等
客户提供文章的提纲或文献，并且写手根据该提纲完成订单
Urgency短于12小时的订单
客户选择的服务选项与论文本身要求不符，比如本科水平的文章，下单时选择高中写作的服务。或者是研究生水平的文章，下单时选择本科写作。
若本科水平的文章，客户选择高中水平的服务，那么我们将按照高中水平写作，同时订单不提供退款承诺。同理，若研究生水平的文章，客户选择本科水平的服务，也不符合退款条件。

The Products delivered to You are completely original in compliance with general academic requirements, and are and remain the property of the Company, and You agree and warrant that they are intended only for Your own personal use, and they shall not be copied, reproduced, republished, posted, displayed, transmitted, downloaded or uploaded and/or distributed by You in any manner or respect whatsoever. We retain the right to resell, reuse, replicate and/or re-distribute the Products at Our own sole discretion. We retain full ownership of the intellectual property that Our Writers create in producing the Products, if any, including all rights inherent therein, derived therefrom and appurtenant thereto and thus can use it for Our own purposes. All materials of any kind whatsoever provided to You by the Company through the Website and/or Our services, including all information, graphics, logos, documents and images, are and at all times remain the property of the Company.
Should You have a legitimate concern regarding a purchased Product, You will have a period of seven (14) days within which to request a free revision in accordance with the revision procedures set forth on the Website. This is a service that We provide to help ensure Your total satisfaction with Your completed Order. To receive this free revision, it is mandatory that You contact the Company within seven (14) days after You have received the Product created for Your Order. The Company will only give You a free revision should we find Your request valid. This policy will not extend past this seven (14) day time period. In addition, should Your concern regarding a purchased Product or Your request for a revision not be deemed legitimate under Your Order and the Company’s policies regarding completion of Orders set forth in these Terms and Conditions, and within the Company’s sole discretion, and should You nevertheless wish a revision to be made, the Company will advise You of the cost of the revision before commencing work. All Revisions will be returned to You within three (3) days of the Company accepting Your request, unless the number of pages or extent of revisions require otherwise, in which case the Company will advise You of the appropriate time period for delivery of the revisions to You. You may request further free revisions should You have a further legitimate concern regarding the final Product, but the validity of the request is again subject to the Company’s sole discretion regarding the validity of Your concern. For Your information, based on Our experience, and the vast experience of Our writers, we normally consider any requests for more than three (3) successive free revisions to be excessive without extenuating circumstances. You can always request additional revisions according to the applicable rate, and the Company will provide a quote for revisions.
Our Website’s message system is an easy and convenient method, and the primary way to communicate with the writers and the Company. Writers and the Company use the message system to make requests to You for a variety of reasons affecting the processing and completion of Your Order. It is solely Your responsibility to check the message system to address any questions, concerns, or additional instructions needed by the Company and/or the Writer regarding Your Order. Your failure to check the message system may result in the Company’s discretionary refusal to supply free revisions and shall not constitute valid or reasonable grounds for a free revision of any kind. Refunds will only be given if Your final product does not comply with the instructions that You have provided for Us. Please note that all refunds are subject to approval by the Company. We may choose to decline a refund at Our sole discretion.
In the event that the sources required for Your order are rare, obscure, not open sourced or readily available to the general public, it is Your responsibility and You hereby agree to provide those materials at the time You place Your Order. Failure to do so will result in a violation of these Terms and Conditions and the Company may in its sole discretion take whatever action it deems necessary to address said violation, including, but not limited to refusal to complete Your Order at all or within the agreed time frame, refusal to fully comply with agreed page requirements of Your Order, and / or refusal to offer free revisions and / or any refund.
In the case of certain orders, we may ask you to verify your payment method and/or identification. We would only do this for the sake of making sure that you are the actual cardholder for the payment that you made. We hold on to such verification data for up to ninety (90) days and then destroy it. For more detailed information about our SimpleTense Identity Verification (UIV) process, click here.
By using Our Website and/or services, You agree that neither the Company nor any of its affiliates and/or partners, writers, employees, contractors, officers or shareholders shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from Our Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions against You or any other party or person. You are solely responsible for any and all disciplinary or other actions arising from the improper, unethical, and/or illegal use of a Product sold, and You hold the Company, its affiliates and/or partners, writers, employees, contractors, officers or shareholders and any other person or entity involved with Your product harmless from any and all claims, suits or demands, including attorney’s fees, made by any party, including You, due to or arising out of Your utilizing Our Product and/or services, Your violation or breach of these Terms and Conditions, Your violation of any rights of a third party, or any other act or omission by You.
Your privacy and security are considered strictly confidential, and Your personal information is kept secure as set forth in Our Privacy Policy. Please see Our Privacy Policy on Our Website for further details. Our Privacy Policy is incorporated into these Terms and Conditions, and made a part hereof.
In the case of certain orders, we may ask you to verify your payment method and/or identification. We would only do this for the sake of making sure that you are the actual cardholder for the payment that you made. We hold on to such verification data for up to ninety (90) days and then destroy it. For more detailed information about our SimpleTense Identity Verification (UIV) process, click here.
THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE WEBSITE OR ANY MATERIALS THEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. IN ADDITION, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING THE OPERATION OF OUR SERVICE TO YOU OR OUR WEBSITE, INCLUDING THAT THE WEBSITE AND/OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THE COMPANY WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY OPINION, ADVICE, INFORMATION, OR OTHER CONTENT PROVIDED IN CONNECTION WITH OUR SERVICE TO YOU OR THE PRODUCT OR YOUR ORDER OR AS OTHERWISE AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SUCH OPINION, ADVICE, INFORMATION OR OTHER CONTENT.
You agree to release and hold the Company and its employees, contractors, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind whatsoever arising from or related to the Products, including but not limited to: (i) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures, faults, defects or difficulties of any kind; (ii) failed, incomplete, garbled or delayed transmissions via computer, telephone, mobile phone or otherwise transmitted; (iii) any condition caused by events beyond the control of the Company that may result in the Product being delayed, disrupted, incomplete, or corrupted; (iv) any injuries, losses or damages of any kind whatsoever arising in connection with or as a result of utilizing Our services; or (v) any printing or typographical errors in any materials associated with our services. In addition, You agree to defend, indemnify, and hold the Company and Company’s Affiliates harmless from any claim, suit or demand, including attorney’s fees, made by You or a third party due to or arising out of Your utilizing Our services, Your violation or breach of these Terms and Conditions, Your violation of any rights of a third party, or any other act or omission by You.
Any controversy or claim arising out of or relating to Your Order from the Company shall be determined by binding arbitration, with one arbitrator, in accordance with the rules of and administered by the American Arbitration Association. The said arbitration shall be conducted in English and You agree that the arbitration shall be confidential in order to provide protection for Your privacy and for the Company’s confidential information, and for the rights, property and matters set forth in these Terms and Conditions. Accordingly, except as may be required by law, neither You nor the Company, nor any party to said arbitration, or our respective representatives may disclose the existence, content, or results of any arbitration or other legal proceeding between us without the prior written consent of all parties. You and the Company specifically agree that the proper place for any such arbitration is the American Arbitration Association, Wilmington, Delaware. You and the Company hereby agree that either or both of us shall have the right to seek any emergency and/or interim relief, including injunctive relief, under American Arbitration Association rules. In any said arbitration You agree to accept service of process by mail at the address You use in Your Order (or at any different address of which You have notified the Company in writing). In any action in which service of process is made hereunder, You and the Company each waive any challenge to the personal jurisdiction of the American Arbitration Association in Wilmington, Delaware. Any judgment on any award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
By using the Website or any of Our services, or by making a payment to the Company You acknowledge that You have read these Terms and Conditions, and You agree to be and are bound by them.

为了保证订单质量，若订单涉及大量的阅读材料/视频观看，我们另需收取服务费。

阅读费的收费标准为正常文本每页$1， PPT或其他含图文章每页$0.5。